Join business consultants Ken Jennings and Joe Patrnchak discuss Servant leadership. Joe is the author of the book The Engaged Enterprise: A Field Guide for the Servant Leader, as well as journal articles on organizational change, employee engagement, and servant leadership. Ken is a recognized expert, author, and trusted advisor in organizational effectiveness.
In this intensive, practice-based webinar, Joe and Ken outline a set of core principles to help leaders at every level create a servant-led organizational culture that encourages high levels of employee engagement and customer satisfaction. The webinar draws especially on Joe’s experience as Chief Human Resources Officer at the Cleveland Clinic, where he led a successful cultural change initiative that drove engagement to world class levels, with a corresponding increase in patient satisfaction.
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